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FAQ's

Your Account

How do I create a Haynes account?

Follow the below steps to set up your personal Haynes account:

1. Click on 'Login', located in the top right hand corner of the screen. (On mobile click on the user account icon)
2. Select the 'Create new account tab'
3. Enter your details into the required fields
4. Once the form is complete, click 'Create new account' 

You will then be notified that you have successfully logged in with your Haynes account. 

Why do I need to create an account?

To place an order on our website, you will require a Haynes account. The benefits of having a Haynes account are:
- We will be to locate your contact details in case we need to contact you about your order
- You're able to view your order history
- Quicker ordering - You can store delivery information 

I tried to re-register but my e-mail address already exists?

If you see the message 'The e-mail address [your email address here] is already registered. Have you forgotten your password?' you will not be able to re-register with this e-mail address.

Most likely, if you've made failed attempts to log in, the password stored is different from the one you're using to log in. If so, follow these steps...

1. Click 'Have you forgotten your password?' 
2. Select the 'Request new password' tab on the next page
3. Enter your email address and click on 'Email New Password'

A computer generated link will be e-mailed to you. Use this to log in to your Haynes account where you can change your password. (See the below question on how to change your password).

How do I change my password and/or my account details?

1. Log in to your My Haynes account.
2. Click on My Haynes, located in the top right hand corner. (On mobile click on your user account icon) 
3. Select 'My Haynes'
4. Select 'Click here to navigate to My Haynes.'
5. Choose either of the following from the list, located on the right side of the screen (On mobile within the menu)
     - Change preferences
     - Change password
     - Change email address
     - Manage addresses

6. Fill in the relevant form and select 'Submit'

How do I change my Haynes email/newsletter subscription preference?

1. Log in to your My Haynes account.
2. Click on My Haynes, located in the top right hand corner. (On mobile click on your user account icon) 
3. Select 'Newsletter' from the list, located on the right side of the page. (On mobile within the menu)
4. Select either 'Update my preferences' or 'Unsubscribe from newsletter' and amend your selection and follow the steps required to complete

Im still having account issues, who should I contact?

If you're experiencing technical issues, please send an email to our team at cs@haynes.co.uk who will be happy assist. We aim to reply within 2 - 3 working days of receiving your email. 

 

Deliveries

What do you charge for delivery and when can I expect to receive my order?

Delivery charges
UK: Royal Mail - Standard Delivery please allow up to 3 working days (Delivery free). First class postage can be arranged with our Customer Services team, with a delivery charge of £4.10. 
Western Europe: Air Mail, please allow 4-9 working days (Delivery charge £5.60 per order)
Worldwide: Air Mail, please allow 8-12 working days (Delivery charge £8.15 per order)

Customer Services Telephone: +44 (0) 1206 256101 (Monday to Friday between the hours of 08.30am and 05.30pm GMT) 

Which countries are within your Western European postal region?

Western Europe Postal Rate Countries
• Austria
• Belgium
• Denmark (Incl. Faroe Islands and Greenland)
• Finland
• France (Incl. Corsica)
• Germany
• Greece
• Irish Republic
• Italy (Incl. Vatican State & Sardinia)
• Liechtenstein
• Luxembourg
• Monaco
• The Netherlands
• Norway (Incl. Spitzbergen)
• Portugal (Incl. The Azores & Madeira)
• San Marino Spain (Incl. Balearic & Canary Islands)
• Sweden
• Switzerland

I have a query to do with my delivery, who do I contact?

For any queries regarding the delivery of your order, please contact our Customer Services team.

By telephone: +44 (0) 1206 256101 (Monday to Friday between the hours of 08.30am and 05.30pm GMT) 

By email: haynesd2c@tbs-ltd.co.uk 

 

Returns and Refunds

How do I return a print manual?

If, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item. This does not affect your statutory rights. By law, you also have the right to withdraw from your purchase within 7 working days - from the day after the item is delivered to you. To cancel your purchase under this cooling-off period, please return it to us so that we receive it within 7 working days from the day after the item is delivered to you. 

Our returns address is:
Returns Department
The Book Service
Cash Sales Department (Haynes Publishing)
Colchester Road
Frating Green
Colchester
Essex
CO7 7DW

For your protection, we recommend that you use a recorded delivery service in this instance and obtain a proof of posting certificate. Please refer to our Terms and Conditions of Supply for full details.

I have purchased an Online Manual or OnDemand job. Can I get a refund on this?

If, for any reason you are unhappy with your purchase, we are able to offer a full refund and remove the online manual from your account. We will be happy to offer a refund if you haven't used your online manual//OnDemand job or within 7 days of first accessing your purchase and you're unsatisfied. The decision for all refunds though are at the discretion of Haynes Publishing.

To request an online manual/OnDemand refund, please contact our Customer Services team at haynesd2c@tbs-ltd.co.uk. In your email, please include your order number and email address linked to your Haynes account. 

Do you refund delivery charges?

We don't refund the postage charge, nor reimburse any other costs incurred by you, for the return of that item. However only under particular circumstances we will offer a refund and these are:

- If you are returning an item because of an error on our part
- It is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us

The item I received does not match the item I ordered. What should I do?

Please return the item, unopened and in its original condition. Provided the item you were expecting is still in stock, we will arrange to send it to you as quickly as possible.

If for any reason we are unable to fulfil your order, we will issue a full refund for the price you paid for the item.

The item I received is faulty or damaged. Can I still return it?

If you receive an item that is faulty or damaged, please return it to us, indicating clearly the nature of the fault or damage, and we will arrange to send you a replacement.

How will you refund my money?

Refunds will be credited to the card that was used in the original transaction. Unfortunately, we are not able to post a credit to any alternative cards or accounts.

 

All Manuals

Do you have a list of contents for a typical UK car manual?

The link below for an Online Manual demo will show you the typical contents of our online and print car manuals. 

Car Manual Content List - Example 
 

Do you have a list of contents for a typical Superbike manual?

The link below for an Online Manual demo will show you the typical contents of our online and print superbike manuals. 

Superbike Manual Content List - Example 
 

Do you have a list of contents for a typical Scooter manual?

The link below for an Online Manual demo will show you the typical contents of our online and print scooter manuals. 

Scooter Manual Content List - Example 
 

Will an American or Australian Haynes manual cover my car?

Maybe. It entirely depends on the make and model. Manuals such as the American Mazda MX-5 and Miata, or the Australian Mitsubishi Pajero, provide good coverage of the equivalent European models. Others such as the Australian Ford Maverick have no relevance to the European model of the same name.

PLEASE NOTE that these manuals are intended for petrol engine cars (except where diesel is specifically mentioned) built to US specifications. Whilst many of them are useful for the same make and model of car built for other markets, such vehicles may have different features, especially in areas concerned with safety and emission control. Please also note that these manuals have a soft (paperback) cover.

If in doubt, please contact our Technical Services team on tech@haynes.co.uk

Will a Chilton or Clymer manual cover my UK car?

Maybe. It entirely depends on the make and model. Please bear in mind Chilton manuals cover petrol models only unless diesel is specified. 

If in doubt, please contact our Technical Services team on tech@haynes.co.uk

I can't find a manual that covers my vehicle's engine size?

Engine size data may be published in several formats. For example an engine commonly called a 1.6 may be of a slightly different capacity - say 1595cc. Similarly a 1.4 may actually be 1398cc etc. Try a Keyword search using the accurate engine size - e.g 1595. Engine size is not normally specified for US or Australian titles.

If, after searching, your vehicle's engine size has not been listed in a manual's details it means that it is not covered in a current Haynes manual.

Do your car manuals always cover both petrol and diesel versions?

No. However we do cover petrol and diesel versions in one manual when possible. Sometimes the resulting book would be just too big, in which case we publish separate petrol and diesel titles. For certain models diesel sales are insignificant, in which case we do not cover them at all. Details of the engines covered in any particular UK manual appear on the title information screen that you see as part of the on-line ordering process. Please note that US manuals (including Chilton) cover petrol models only unless diesel is specified.

What languages do you publish your manuals in?

We publish a selection of manuals in Spanish (USA) and Swedish. The links below will allow you to view the manuals we have available on the website in these languages. 

View Swedish car manuals
View Swedish techbooks
View Spanish car manuals
View Spanish techbooks

If the manual you want to buy is in English we can supply a free technical translation dictionary in PDF format.

To obtain one please contact our Customer Services by telephone on +44 (0) 1206 256101, Monday to Friday between the hours of 08.30am and 5.30pm GMT.

Why can't I find a manual for my vehicle?

Two possible reasons: it is too new, or the model range has not sold sufficiently well. We don't normally produce manuals for vehicles less than 2 years old, because for the most part they are still under warranty and being serviced by dealers. And we can't consider doing a manual until there are enough of a particular model on the road for us to be sure of covering our costs.

If you've a suggestion for a manual you would like us to consider for future production, please email cs@haynes.co.uk

For any suggestions, please include the following details:
Year, make, model, fuel and engine

 

Online Manuals

What is an online manual?

A Haynes online manual is our most complete product to date and includes many extra features by comparison with a printed manual. All of the pictures are in full colour, and we’ve added 10 “how to” video guides covering commonly tackled jobs. The online manual works on your smartphone, tablet or desktop computer so it is available wherever you are. It is much simpler to use than a digital PDF-based book, with easy-to-use navigation tools that take you straight to your job. If you prefer to work off paper in the workshop, you can print as many sections of the manual as you like. And whenever we update a manual to include the latest information, you’ll receive that free of charge. 

Our online manuals are a one-year subscription and when it comes to the end of your one-year subscription, Haynes will offer you a special deal on renewal, and it will cost you less than £13 to continue using the online manual.

Why is the Online Manual a subscription and therefore more expensive than the print manual?

A Haynes online manual is our most complete product to date and includes many extra features by comparison with a printed manual. All of the pictures are in full colour, and we’ve added 10 “how to” video guides covering commonly tackled jobs. The online manual works on your smartphone, tablet or desktop computer so it is available wherever you are. It is much simpler to use than a digital PDF-based book, with easy-to-use navigation tools that take you straight to your job. If you prefer to work off paper in the workshop, you can print as many sections of the manual as you like. And whenever we update a manual to include the latest information, you’ll receive that free of charge. When it comes to the end of your one-year subscription, Haynes will offer you a special deal on renewal, to allow you to continue using the online manual.

How do I access my online manual?

As soon as you have purchased your Online Manual it is available for you to use.  
All you need is Internet access and follow these easy steps to access your purchase:

1. Log in to your My Haynes account
2. Click on My Haynes, located in the top right hand corner. (On mobile click on your user account icon) 
3. Select 'My Subscriptions' from the list, located on the right side of the page. (On mobile within the menu) 
4. Select 'Click here to navigate to My Subscriptions within My Haynes' 
5. Your purchase should now be visible and available to use

This makes it an ideal purchase when you need DIY service information immediately. Online Manuals are not downloads but, if you want to information where you don't have Internet access, you can print out a limited* number of pages from the manual.

*We consent for you to print only for your own reference a particular procedural section (limited to 50 copies in any six months; limited to six copies in any week). You must not make any further copy.

What are the system requirements to access an online manual?

The Online Manuals information system is designed to be displayed on popular browsers (Internet Explorer, Firefox, Chrome and Safari). Our system is periodically updated for best user experience, and you may find that older versions of these browsers do not function optimally. As an initial troubleshooting step, we suggest you update to the latest version of your browser.

Desktop Minimum Requirements
Windows 10 Edge:
1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) (Windows information here)
2 gigabytes (GB) of RAM
A high-speed internet connection (recommended minimum of 1.5 mb/s). Note that dial-up connections are not supported, and satellite connections are frequently a source of problems, as connection speeds can vary
Video playback may require additional memory and advanced graphics hardware

Mac: Chrome and Safari 

Mobile Minimum Requirements
IOS: Safari

Android: Gingerbread 2.3.3 and all later Android versions, Android Chrome 57

 

On Demand

What is OnDemand?

Haynes OnDemand is our latest service that draws upon our rich history of market-leading manuals and delivers you in-depth video tutorials for your car, one job at a time. This content is available as either a single job or the full set of your car’s jobs. Plus, you’ll also find written step-by-step instructions with colour images to help guide you through the process. OnDemand is the simplest and most inexpensive way to access Haynes's authoritative content. 

How do I access my OnDemand purchase?

As soon as you have purchased your OnDemand job, it is available for you to use.  
All you need is internet access and follow these easy steps to access your purchase:

1. Log in to your My Haynes account
2. Click on My Haynes, located in the top right hand corner. (On mobile click on your user account icon) 
3. Select 'My Subscriptions' from the list, located on the right side of the page. (On mobile within the menu) 
4. Select 'Click here to navigate to My Subscriptions within My Haynes' 
5. Your purchase should now visible and available to use

What are the system requirements to watch Haynes OnDemand?

In order to watch Haynes OnDemand videos, you will need an internet connection. It currently supports the following browsers:

Windows
Internet Explorer 11
Microsoft Edge
Google Chrome (Latest)
Firefox (Latest)
 
Mac

Google Chrome (Latest)
Firefox (Latest)
Safari 9+
 
Mobile 

Mobile Windows 8 - Internet Explorer 11
Mobile Android 5+ - Chrome
Mobile - Apple iOS - Chrome 33+
Mobile - Apple iOS Firefox 1.0.1+

You have a print/online manual for my vehicle but no OnDemand content, why not?

So far, we have added OnDemand content for the most popular vehicles on the road in the UK and the most popular jobs typically taken on by DIY mechanics. We are adding new content all the time, but it is a time-consuming process because of the unique approach that Haynes takes to creating our guides and manuals. Every vehicle is stripped down to illustrate the job correctly and the filming, editing and voiceover process is lengthy.

 

Orders

How do I buy a manual (including online manuals)?

Follow the below steps to place an online order for either a print or online manual: 

1. Select the product you wish to buy
2. Click 'Add to cart' to go to shopping basket page.
3. Your item should now be showing in your basket, which is shown at the top of the screen
4. To view your cart before going to the checkout, hover on the basket logo and click 'View cart'. On mobile, click on the basket
5.  From here you can review your order and when you're happy with your items you can proceed to the checkout by clicking 'Checkout'
6.  If you are not already logged in, you will now get prompted to log in or create a new account
7. If you're already logged into your My Haynes account you can continue through to the secure Checkout page. 
8. The billing and shipping addresses are prefilled from your account details.  To use a different shipping address uncheck the 'My Shipping information is the same as my Billing information.' and fill in the new form.
9. Check the 'I agree with the Terms and Conditions' box (please read them first). Click 'Continue to the next step'
10. On the Shipping page select your preferred service (UK shipping is 1st Class Post only). Click 'Continue to the next step'.
11. Review your order on the Review order page. To make changes click 'Go back'. Otherwise click 'Continue to the next step'
12. Fill in the form on the Payment page, then click 'Confirm order'

Your order will be processed and an order confirmation will be emailed to you within 24 hours.

Why can't I add an item to my basket?

If the item is out of stock an 'Out of stock' button is displayed and there is no 'Add to cart' button.

If no alert message is displayed and your browser cookie handling (a privacy setting) is set to 'block' your basket will always display zero items. As with most e-commerce sites the Haynes Online site needs cookies for many of its features. Please adjust your browser to accept cookies or to confirm acceptance of each new cookie. For more information on cookies please visit our Data Protection & Privacy Policy.

Can I change my order after it has been sent?

Please telephone our Customer Services Team on +44 (0) 1206 256101  (Monday to Friday between the hours of 08.30am and 05.30pm GMT) on the same day that you placed your order and we will do our best to help. If your order has already been despatched, unfortunately it cannot be amended.

Where is my order?

In the unlikely event your order hasnt arrived within the stated delivery time, please contact our Customer Services team.

By telephone: +44 (0) 1206 256101 (Monday to Friday between the hours of 08.30am and 05.30pm GMT) 

By email: haynesd2c@tbs-ltd.co.uk 

Please have to hand/email* the following details to allow the team to assist with your query, which you can find on your order confirmation:
- Order number
- Order date
- E-mail address
- Shipping address 
- Book number and title
- Order value  

* If you're contacting the team via email, please attach or include a copy of your order confirmation

By putting a manual in my basket, does that mean it is reserved?

Unfortunately you're unable to reserve a manual on the website. This means that it's possible the item may go out of stock whilst the manual is still in your basket.

Can I pre-order a manual?

Yes you can. Any new titles added onto the website before their release date will appear within the 'Coming Soon' section of the 'New Products' page. 
To pre-order a title, please contact our Customer Services team by either of the following:

By telephone:  +44 (0)1206 256101 between 8.30am & 5.30pm Monday - Friday and quote: PW
Order form: Download our order form and send by post or fax (details on form) 

 

Payments

Will I be charged in my own currency?

Yes. Our Pounds Sterling (£) prices are automatically converted to the card account's native currency.

I have seen a manual on your website I would like to purchase. Can I order this without buying on the internet?

Our Customer Service team would be happy to assist. Please contact them on +44 (0) 1206 256101 (Monday to Friday between the hours of 08.30am and 05.30pm GMT) . 

Please have to hand either the part number or ISBN-13 for the manual, which can be found at the bottom of the manual product page within the 'More details' section

Or you can purchase our manuals from one of our Haynes retailers. To find your nearest stockist, please click here to find your nearest Haynes retailer.

How do I pay by banker's draft?

Please send an email to our Customer Services team with 'Request For Bankers Transfer' in the subject line. 
E-mail: haynesd2c@tbs-ltd.co.uk 

You will need to provide the following information: Part (book) number; your name; your address. We will post you a pro-forma invoice and the bank details you will need to make the bank transfer.

 

Misc

How can I contact one of your authors?

We do not provide third parties (this includes visitors to our Website/) with contact details for authors or illustrators. However, if you write to Haynes Publishing and mark your letter or e-mail for the attention of the person you would like to contact, we will be happy to pass it on.

Postal Address: Haynes Publishing, Sparkford, Yeovil, Somerset, BA22 7JJ, United Kingdom

E-mail: bookseditorial@haynes.co.uk 

Is the Haynes Motor Museum part of Haynes Publishing?

Not directly. The Haynes Motor Museum at Sparkford was set up by John Haynes in 1985 as a Charitable Trust 'dedicated to restore, retain and preserve motoring and motorcycling items of historical and cultural interest in England'. The museum today is one of the world's most extensive collections of vintage, classic and exotic cars, motorcycles and motoring memorabilia. Check out the museum's web site or call +44 (0)1963 440804 for more information.

Do Haynes sell books outside the UK?

Yes we do. Haynes sell worldwide through this website, through our sister sites in the USA and Australia and through a network of suppliers in many different countries. You can also purchase our manuals from one of our Haynes retailers. To find your nearest stockist, please click here to find your nearest Haynes retailer

My question still hasn’t been answered, what should I do?

Please visit our Contact Haynes page. Please select the most appropriate e-mail address for your type of enquiry and provide as much relevant information as possible.

Enquiries relating to cars and motorcycles, include the make, model, year, registration letters, engine size and fuel.
Enquiries relating to orders, include the order number and the email address used to place the order.

 

Website Queries

What is an SSL certificate?

SSL stands for Secure Sockets Layer, a technology for managing the security of online message transmission. SSL encrypts or scrambles any information sent from your browser to the server you are connected to, making it impossible to intercept or tamper with the information on the way.

So how do you know that the site you are visiting uses SSL encryption to secure your details?
If you see the padlock in the bottom right-hand corner of your browser you know that SSL encryption is in place and that information being sent from this page is safe. The big problem is that you do not know who is on the other side receiving your information. The only way this can be verified is through an authenticated web server certificate. This site has this type of certificate, issued by Thawte.

Are visitors required to enable cookies?

They are and you will have been asked to approve their use when you first visit our website.
Cookies are an inherent part of the functionality of most e-commerce sites. Most browsers will provide you with the option of disabling all cookie use, accepting approved cookies (recommended), accepting all cookies, or alerting you every time a cookie is offered. If you block all cookies many interactive features on this site will be disabled.

For more detailed information on our use of cookies please download Haynes Cookies PDF.
For more information on cookies please visit our Data Protection & Privacy Policy.

Is the online ordering process secure?

This Website makes use of a Thawte SSL certificate and the latest technology to encrypt sensitive data. This offers the very highest level of protection against fraud and ensures that our online ordering process is fully secure. Click on the logo below to view our certificate details

Thawte is a leading provider of SSL certificates globally. By making use of a Thawte SSL Certificate on our Website we can securely collect sensitive information online, and give you, our customers, the confidence that your transactions are safe.