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FAQs

What is this site about?

This site is about Haynes and its extensive line-up of DIY repair/service/maintenance manual products; products that come in both print and online formats. Our array of manuals span a wide variety of vehicle types including cars, trucks and SUVs, motorcycles and scooters, ATVs, and more.  Some manuals are also available in Spanish. Our manuals cover literally thousands of year/make/model combinations going back as far as the 1960’s and going through to current model years. We invite you to explore our website to learn more about our manuals and techbooks.  When it comes time to purchase a print or online manual product, you have a number of choices which begin here on our website.  It has the widest product coverage and availability in the market.  But you can also find a selection of our manual products at leading auto parts retailers. In most cases, you can also order your specific book from the counter representative if it’s not in stock.

Haynes print and online DIY repair/service/maintenance manuals were created to help save you time and money when you do it yourself and feel great about a repair, service or maintenance job well done!

What types of equipment do you offer manuals for?

Haynes Repair Manuals US:
https://haynes.com/en-us/
Car/Truck/SUV/Motorcycle/ATV/Scooter.
Print & Online manuals for most vehicles. Many manuals also available in Spanish.
 
Clymer Repair Manuals US:
https://www.clymer.com/
Motorcycle/ATV/SxS/Tractor/Marine/Snowmobile/Outdoor Power Equipment.
Print & Online manuals for most vehicles.
 
Chilton Repair Manuals US:
Print Manuals only for most vehicles.

Do you produce or sell owner's manuals?

No.

Where do I go to find a Haynes manual for my vehicle?

We've made it easy to search for a manual for your specific vehicle on the Haynes website. There are various ways you can proceed to find your vehicle:

1. You will find a Vehicle Search area (Find your manual) on the top part of most site pages where you can simply enter your vehicle "Year", the "Make" and "Model" to find out if we have a specific print and/or online manual book for your needs.

2. Using the top navigation selections, you will find category tabs most with drop-down selections for "Automotive Manuals", "Motorcycle Manuals", etc. You can start there and proceed to find your Make and Model.

3. You can enter your vehicle specifics into the search box. For example, “2005 Ford Explorer”.

Why can't I find a manual for my vehicle?

Two possible reasons:

  1. It's too new.
  2. The model range did not have enough vehicles produced.

We typically do not produce manuals for vehicles less than two years old. And we don't consider creating a manual until there are enough vehicles on the road for us to cover the time and costs of developing one of our comprehensive manuals (which includes a complete teardown and rebuild of the vehicle and the time/costs to author and print the manual). There are thousands of year/make/model combinations of vehicles out there with new ones being introduced all the time. It would take an army of qualified technicians and writers to cover such quantities. We have to be a bit more selective.

Do you publish your manuals in electronic format?

Yes, Haynes also offers online/digital manuals! Online Manuals are an electronic version of our iconic printed Haynes Repair Manual. Haynes has converted hundreds of our most popular Automotive, Motorcycle, Scooter and ATV manuals to electronic format. These are available from www.haynes.com and select versions are also available for purchase at leading auto parts retailers. Just search for your specific vehicle and both Print and Online Manual options will appear, if we have that manual in both formats. Haynes will continue to add further online manual titles as the conversion process continues. Haynes traditional printed product line will continue to be marketed aggressively with an ongoing program of updates and new titles as well. Many customers are choosing the best of both formats and purchasing a print and online manual together!

Haynes Online Manuals are accessed via the internet and remain available to you for 1 year from the date of purchase. You will be given the option to renew at a highly discounted rate.

There is no limit to printing out pages from our online manuals. Unlimited pages can be printed at home, so you don't have to risk your expensive IT equipment in the workshop.

Are there advantages to purchasing Online Manuals?

Yes, the online/digital format does provide a number of advantages.

  1. All the same great content as the print manual, only better!
  2. You can use the online manual on many devices such as a laptop, tablet or even a smartphone.
  3. Photos, illustrations and diagrams are in color.
  4. There is a powerful, easy-to-use, search function.
  5. Printing is simple. Print out the pages and sections you need at home, at the shop, virtually anywhere and anytime (as long as you have an Internet connection) with no limits!

I just purchased a Haynes Online Manual. How do I access it?

2. Click the “Login” button in the upper right hand corner
3. Enter the email and password you used to set up your account, then click “Login”
4. In the upper right hand corner, click “My Haynes”, then click “My Subscriptions”
5. Click on the link “Click here to navigate to My Subscriptions with My Haynes”
6. Agree to the terms and conditions and your online manual is now available for viewing   

Can I download the Online Manual?

No. Haynes Online Manuals are accessed via the internet and remain available to you for 1 year from the date of purchase. You will be given the option to renew at a highly discounted rate.

Do I need to be connected to the internet to view my Online Manual?

Yes.

Can I view the Online Manuals on a mobile device?

Haynes Online Manuals are viewable on a variety of mobile devices including smartphones and tablets plus laptops, etc..

Can I view the Online Manuals on a Kindle or Nook?

We do not currently offer a platform specifically designed to view online manuals on the Kindle or Nook.

Do you publish online Techbooks?

Yes. You can view all the available online Techbooks via the links below and more will be added on an ongoing basis:
https://haynes.com/en-us/car-manuals/car-techbooks
https://haynes.com/en-us/car-manuals/spanish-car-techbooks

What is a techbook and how is it different from a manual?

The Haynes Techbook series provides an in-depth look at focused areas of vehicle repair that may span multiple years/makes/models, while our Haynes Repair Manuals series is year/make/model specific. Like the Haynes Repair Manuals series, each Techbook offers easy-to-follow text plus hundreds of hands-on photos to help you do the job right!

What are the system requirements for Online Manuals and how do I troubleshoot problems?

To learn about the system requirements for Haynes online manuals and for troubleshooting steps (including how to ask for help from Haynes), please see below.

Minimum system requirements:

PC:

  • Windows XP or higher
  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 2 gigabytes (GB) of RAM
  • A high-speed internet connection (recommended minimum of 2000 kb/s). Note that dial-up connections are not supported, and satellite connections are frequently a source of problems, as connection speeds can vary
  • Video playback may require additional memory and advanced graphics hardware

Mac: 10.4 (Tiger) or later

iPad: All models

Android: Gingerbread 2.3.3 and all later Android versions

Browser requirements:

Haynes Online Manuals' information system is designed to be displayed on popular browsers (Internet Explorer, Firefox, Chrome and Safari). Our system is periodically updated for best user experience, and you may find that older versions of these browsers do not function optimally. As an initial troubleshooting step, we suggest you update to the latest version of your browser.

Troubleshooting:

Problems accessing the system

Haynes Online Manuals' data and operating software are located entirely on our servers. Nothing is ever copied to your computer’s hard drive. This allows us to continually update data and software, making it easy for you to access your manual from any computer or mobile device. This also prevents any problems related to outdated or corrupted files on your computer or other device. If you are experiencing problems accessing the system, please follow the steps below:

  • Make sure the username (email address) and password you are using are the same as what you selected at the time of registration. Sometimes users change their email address and don’t realize that their previous email address needs to be used as their username.
  • Attempt to access your manual from another computer or device that meets minimum system requirements. If you cannot access your manual online from either computer/device, check access and speed on other websites that use large files, such as high-resolution photos and videos. If you can access these sites but not the Manuals Online site, the Manuals Online site may be down momentarily. Try accessing again in about 15 minutes. If you still cannot achieve access, send an email to research@haynes.com, following the instructions under Technical Support below.

If you are able to access the system from one computer or device, but not another, check the following items on the computer experiencing difficulties. One of these is almost certainly the problem:

  1. Pop-up blockers will prevent access to the system and can also prevent the display of wiring diagrams and high-resolution photos. Generally, this is an option within your browser settings. Additionally, anti-virus and online security programs can prevent access. As a test, disable these programs and see if you can now access the system and view images
  2. You may have spyware/malware infecting your computer and using system resources, including internet bandwidth, without your knowledge. Generally, one scanner is not adequate to detect all possible infections. This is particularly true with PC’s
  3. A download may be occurring in the background, and you are unaware of it as it draws away your bandwidth
  4. A Windows or Mac dialog box is sitting open and unanswered in the computer background, stalling your computer CPU while it awaits your yes/no input
  5. Your browser memory cache is excessively full. Look for “Options” or “Internet Options” in your browser’s settings and search for the option that allows you to clear your cache
  6. Mobile devices (tablet, smart phone, etc.) sometimes experience problems due to outdated browsers or insufficient connection speed. Try accessing your online manual from a computer with a high-speed connection. If this provides sufficient speed, check with your wireless provider and/or device manufacturer to seek a solution.
  7. Your internet bandwidth is inadequate for the site. Even though you have met our minimum requirements based upon the speed advertised by your internet provider, you may not be achieving this speed, usually for one of the reasons listed below. You can check your actual speed quickly at one of the free online speed checking sites, such as dslreports.com.

Possible causes of a slow internet connection:

  •  If using a plug-in connection for your internet, the hardware connecting your computer to the modem/router may be malfunctioning.
  • Your modem/router may not be configured correctly.
  • Your bandwidth may be shared among other computers, resulting in slow speeds even though you meet minimum system requirements. Possibly, your neighbors could be accessing your wireless connection without your knowledge (can easily happen if you’re not using a password or your password is weak). You can verify your actual connection speed quickly through a free online speed checker, such as dslreports.com
  • For plug-in connections, your network interface card (NIC) may be older and not capable of high speeds (10/100 preferred, 10/1000 recommended).
  • Your ISP (internet service provider) may be having issues with routing signals to you
  • Radio or microwave devices in your home might be degrading your internet wireless signal.

If you are still unable to access your manual, email Technical Support, following the instructions below.

Technical support

Technical support is provided via email, as we find this to be the most efficient method of providing you the answers you need. We will do our best to respond to your concern within 24 hours. Please provide the following:

  • Your login information
  • Details of your computer hardware
  • Your operating system and version
  • Your browser type and version (please update your browser to the latest version prior to contacting us)
  • Your internet connection type and speed, as verified on an online source, such as dslreports.com
  • A precise description of the problem you are encountering
  • A list of the steps you have taken to verify a problem with our system
  • Your phone number and the best time to call you, since this may be necessary in some cases

To begin a technical support dialog, please email research@haynes.com

Note: Before contacting us, please complete all diagnostic tests listed above. When you email us with your issue, our first step will be to verify our ability to access your manual from a computer that meets our minimum system requirements and is running the latest version of the browser you specify. If we are able to access the manual in this way, we will assume the problem is most likely related to the device you are using for access or your connection speed.

What do I need to watch Haynes OnDemand?

In order to watch Haynes OnDemand videos, you will need an internet connection. It currently supports the following browsers:
 
Desktop (Windows)
Internet Explorer 11
Microsoft Edge
Google Chrome (Latest)
Firefox (Latest)
 
Desktop (Mac)
Google Chrome (Latest)
Firefox (Latest)
Safari 9+
 
Mobile
Mobile Windows 8 - Internet Explorer 11
Mobile Android 5+ - Chrome
Mobile - Apple iOS - Chrome 33+
Mobile - Apple iOS Firefox 1.0.1+

What is the Refund Policy of the Haynes US site?

Haynes handles returns on a case-by-case basis with the objective of satisfying the customer. We stand behind our products and we want our customers to be satisfied with them.

If you have an issue with the product you have purchased from us, please inform us in writing at cstn@haynes.com with your order number within 7 days of the receipt of your order.

If the printed manual product(s) have been delivered to you, the printed manual(s) that were purchased from Haynes.com must be returned in good condition with no writing, stains or damage and shipped to us at your own cost.

If a refund is issued for a Haynes online/digital product, you will no longer have access to your Haynes online/digital manual.

You will be issued a full refund of your purchase (minus cost of the original shipping should this apply) within a week of approval. However, Haynes cannot be responsible for delays by your banking institution regarding a refund to your credit card as that is out of our control.

Any gift cards or online manual codes purchased at a retailer or other (non-Haynes) online merchant and redeemed on the Haynes site cannot be refunded by us and must be returned to the original place of purchase with your receipt.

Is all the equipment on my vehicle covered in the manual?

In most manuals, Haynes covers all popular sub-models, engine options and equipment installations. For example, a manual on a Ford Mustang would cover six-cylinder and V8 models, the GT sub-model, manual and automatic transmission and accessories such as ABS and air conditioning. However, sub-models with very limited production, such as an SVT Cobra, may not be included. Any exclusions will be specifically listed in the manual description.

Does the manual cover the task I will be doing?

Haynes covers procedures a typical do-it-yourselfer is likely to perform at home, such as maintenance, tune-up and removal/installation of components. When special equipment and knowledge is required, such as with a wheel alignment or a transmission overhaul, the procedure may not be included.

Here is a list of procedures that are generally covered in all Haynes automotive repair manuals. Some procedures may not apply to your vehicle if the component listed is not installed:

  1. Accelerator cable – removal and installation
  2. Air cleaner assembly – removal and installation
  3. Air conditioning accumulator – removal and installation
  4. Air conditioning compressor – removal and installation
  5. Air conditioning receiver/drier – removal and installation
  6. Air filter – replacement
  7. Alternator – removal and installation
  8. Antenna (radio) – removal and installation
  9. Axle – removal and installation
  10. Axle bearing – replacement
  11. Axle housing – removal and installation
  12. Axleshaft – removal and installation
  13. Balance shaft - removal and installation
  14. Balljoints (suspension) – replacement
  15. Battery – replacement and maintenance
  16. Battery cables – replacement
  17. Blower motor – removal and installation
  18. Brake booster (power) – removal and installation
  19. Brake caliper – removal and installation
  20. Brake fluid level – check
  21. Brake light bulb – replacement
  22. Brake light switch – replacement
  23. Brake master cylinder – removal and installation
  24. Brake pad – replacement
  25. Brake shoe – replacement
  26. Brake system – bleeding
  27. Brake wheel cylinder – replacement
  28. Break-in (engine)
  29. Bumpers – removal and installation
  30. Camshaft cover – removal and installation
  31. Camshaft(s) – replacement
  32. Carburetor – removal and installation
  33. Charging system – check
  34. Chassis lubrication
  35. Clutch components – removal, inspection and installation
  36. Clutch hydraulic system – bleeding
  37. Clutch master cylinder – removal and installation
  38. Clutch release bearing – removal and installation
  39. Clutch slave cylinder – removal and installation
  40. Clutch start switch – replacement
  41. Coil spring (suspension) – replacement
  42. Compression test (engine)
  43. Compressor (air conditioning) – removal and installation
  44. Computer codes – checking  (where special equipment is not required)
  45. Computer codes – clearing  (where special equipment is not required)
  46. Condensor (air conditioning) – removal and installation
  47. Condensor (ignition) – replacement
  48. Control arm (suspension) – removal and installation
  49. Coolant (antifreeze) – check
  50. Coolant temperature sending unit – replacement
  51. Coolant temperature sensor – replacement
  52. Cooling system servicing (coolant change)
  53. Courtesy light bulb – replacement
  54. Crankshaft oil seals (front and rear) – replacement
  55. CV Joint boot – replacement
  56. Cylinder head – replacement
  57. Dashboard trim panels – removal and installation
  58. Differential – removal and installation (RWD models only)
  59. Distributor – removal and installation
  60. Dome light bulb – replacement
  61. Door – removal and installation
  62. Door handle – removal and installation
  63. Door latch – removal and installation
  64. Door lock cylinder – removal and installation
  65. Door lock switch (power) – removal and installation
  66. Door trim panel – removal and installation
  67. Driveaxle – replacement
  68. Driveaxle boot – replacement
  69. Drivebelt – replacement
  70. Driveplate – removal and installation
  71. Driveshaft – removal and installation
  72. Driveshaft universal joints – replacement
  73. Dwell (ignition) – adjustment (models with points ignition)
  74. Electronic Control Module (ECM) (computer) – replacement
  75. Engine – removal and installation
  76. Engine mounts – replacement
  77. Evaporative Emissions (EVAP) system – component replacement
  78. Exhaust Gas Recirculation (EGR) valve – replacement
  79. Exhaust manifold – removal and installation
  80. Exhaust system – component replacement
  81. Fan (cooling system) – removal and installation
  82. Fan (heating and A/C) – removal and installation
  83. Fender (front) – removal and installation
  84. Flexplate – removal and installation
  85. Flywheel – removal and installation
  86. Freon – recharging
  87. Front main seal (engine) – replacement
  88. Fuel injectors – replacement
  89. Fuel level sending unit – removal and installation
  90. Fuel lines – removal and installation
  91. Fuel pressure – relieving
  92. Fuel pressure regulator – removal and installation
  93. Fuel pump – removal and installation
  94. Fuel rail – replacement
  95. Grille (radiator) – removal and installation
  96. Hall Effect switch (ignition) – replacement
  97. Hazard flasher – replacement
  98. Headlight – replacement
  99. Heater core – replacement
  100. Hood – removal and installation
  101. Hub and bearing (4WD models) – replacement
  102. Idle Speed Control (ISC) motor – removal and installation
  103. Ignition coil – removal and installation
  104. Ignition key lock cylinder – replacement
  105. Ignition module – replacement
  106. Ignition pick-up coil – replacement
  107. Ignition switch – replacement
  108. Ignition system – checking
  109. Ignition timing check (when a part of maintenance)
  110. Instrument cluster – removal and installation
  111. Intake Air Control  (IAC) valve – removal and installation
  112. Intake manifold – removal and installation
  113. Intake plenum – removal and installation
  114. Jacking
  115. Leaf spring (suspension) – replacement
  116. Lifters (engine) – removal and installation
  117. Liftgate – removal and installation
  118. Liftgate latch – removal and installation
  119. Liftgate trim panel – removal and installation
  120. MAF (Mass Airflow) sensor – replacement
  121. MAP (Manifold Absolute Pressure) sensor – replacement
  122. Neutral Start Switch – replacement
  123. OBD-II codes – checking
  124. Oil change (engine)
  125. Oil filter (engine) – replacement
  126. Oil level (engine) – check
  127. Oil pan – removal and installation
  128. Oil pump – removal and installation
  129. Parking brake – adjustment
  130. Pilot bearing (clutch) – replacement
  131. Pinion seal (differential) – replacement
  132. Points (ignition) replacement
  133. Power door lock motor – removal and installation
  134. Power door lock switch – removal and installation
  135. Power steering fluid level check
  136. Power steering pump removal and installation
  137. Power steering system – bleeding
  138. Power window motor – removal and installation
  139. Power window switch – removal and installation
  140. Powertrain Control Module (PCM) (computer) - replacement
  141. Pushrod (engine) – replacement
  142. R-12 recharging
  143. R-134a recharging
  144. Radiator – removal and installation
  145. Radio – removal and installation
  146. Rear main seal (engine) – replacement
  147. Rear window defogger – check and repair
  148. Refrigerant recharging
  149. Rocker arm cover – removal and installation
  150. Rocker arms (engine) – removal and installation
  151. Seats – removal and installation
  152. Shift cable (transmission) – replacement
  153. Shift lever – removal and installation
  154. Shift linkage (transaxle) – adjustment
  155. Shift linkage (transfer case) – adjustment
  156. Shift linkage (transmission) – adjustment
  157. Shock absorber – removal and installation
  158. Spark plug replacement
  159. Spark plug wires – replacement
  160. Speakers – removal and installation
  161. Speedometer (instrument cluster) – removal and installation
  162. Stabilizer bar (suspension) – removal and installation
  163. Starter motor – check
  164. Starter motor – removal and installation
  165. Starter solenoid – replacement
  166. Steering gear removal and installation
  167. Steering knuckle (suspension) – removal and installation
  168. Steering wheel – removal and installation
  169. Stereo – removal and installation
  170. Strut (suspension) – removal and installation
  171. Tailgate – removal and installation
  172. Taillight bulb – replacement
  173. Tappets (engine) – removal and installation
  174. Thermostat (cooling system) – replacement
  175. Throttle body – removal and installation
  176. Throttle Body Injection (TBI) – disassembly and reassembly
  177. Throttle cable – removal and installation
  178. Throttle Position Sensor (TPS) – removal and installation
  179. Throwout bearing (clutch) – replacement
  180. Timing belt/chain – replacement
  181. Timing chain cover – removal and installation
  182. Tire rotation
  183. Torsion bar (suspension) – removal and installation
  184. Track bar (suspension) – removal and installation
  185. Transfer case – removal and installation
  186. Transfer case fluid level check
  187. Transmission fluid change
  188. Transmission fluid level check
  189. Transmission mount – replacement
  190. Transmission or transaxle – removal and installation
  191. Trunk latch – removal and installation
  192. Trunk lid – removal and installation
  193. Tune-up
  194. Turn signal flasher – replacement
  195. Turn signal light bulb – replacement
  196. Turn signal switch – replacement
  197. U-joints (driveshaft) – replacement
  198. Valve adjustment (when a part of maintenance)
  199. Valve cover – removal and installation
  200. Voltage regulator (charging system) – replacement
  201. Water pump – check and replacement
  202. Wheel bearing replacement and adjustment
  203. Wheel cylinder (brake) – replacement
  204. Window – removal and installation (sliding glass only)
  205. Window switch (power) – removal and installation
  206. Wiper (windshield) motor – replacement
  207. Wiper (windshield) – replacement

Do you sell wiring diagrams separately?

No. Every Haynes manual includes a set of wiring diagrams covering the most frequently required circuits. If, after buying a manual, you find that it does not contain the diagram you need, contact Haynes technical support and we will try to help. You can reach us by email at research@haynes.com

How long does it take to produce a Haynes manual?

From the time a vehicle arrives in our workshop to the time the manual is available is about 6 months. Writing a manual takes a team of technical authors roughly 3 months working with our Haynes certified mechanics during the vehicle teardown and rebuild process. This is followed by the manual production and proofing process and finally printing prior to distribution to retail locations in the U.S. and globally.

What is a “complete teardown and rebuild”?

From the very beginning, Haynes realized the best way to understand a vehicle and write accurate, comprehensive repair procedures was to bring the vehicle into our workshop and actually take it apart – the way you would at home. To do this, we have purchased and disassembled countless vehicles – more than one for every book published. This process allows us to verify the procedures we put into the manual and provide the reader with hundreds of photographs. With mechanics and authors working together on each project, we discover new, simpler methods and work-arounds to avoid you having to use special tools. While the number of parts removed varies from project to project, the teardown is always to the extent necessary to provide an array of photographs and to develop the new methods required for the manual.

I am having difficulty following the procedure in your book – what should I do?

Send us an email to research@haynes.com. We attempt to answer all emails by the next business day. Please let us help you if you’re at all uncertain about what you’re doing.

Why does the Contents table send me to the wrong page in the manual?

All Haynes repair manuals have numbered Sections within each Chapter. The Contents refers to these Section numbers, NOT the page numbers. So Section 5 might be on Page 3.

What are Ft-lbs. and In-lbs. in the torque tables?

When it is necessary to specify a torque value for a particular fastener, Haynes will provide it in either foot-pounds (ft-lbs.) or inch-pounds (in-lbs.). One foot-pound of torque is equivalent to 12 inch-pounds of torque. Torque values below approximately 15 ft-lbs. are expressed in inch-pounds, since most foot-pound torque wrenches are not accurate at these smaller values.

What is the Shipping Policy of the Haynes US site?

To learn more details about the Haynes US Site Shipping Policy, please click here.

Is my purchase subject to sales tax?

As part of Haynes North America, Inc, we are required to charge sales tax at your local tax rate where we have existing operations. This currently encompasses CA and TN.

What is our mailing address?

Haynes Manuals, Inc
859 Lawrence Dr.
Newbury Park, CA 91320

What payment methods does haynes.com accept?

Visa
Mastercard
American Express (AMEX)
PayPal

When will my credit card be charged?

Your credit card with be charged at the time you submit your order.

What about checks and debit cards?

If you pay for your purchase using a bankcard that is associated with your checking account, such as a debit or check card, do not click "Submit Order" more than once. Doing so will place funds in your account on reserve/hold, making them unavailable to you until they are released by your financial institution. Depending on your bank's policies, these held funds could be unavailable to you for up to 30 days.

If you have questions about ordering, please contact our Customer Service Department between 7:30am - 4:30pm PST:

  • Phone: 1-800-442-9637 / Direct: 1-805-498-6703
  • E-mail: CSTN@haynes.com
  • Mail to: 
    Haynes Manuals Inc.
    859 Lawrence Dr.
    Newbury Park, CA 91320

Is your E-Commerce shopping cart secure?

Yes, we offer a fully secure e-commerce site, featuring the latest in 128-bit encryption technology. Users of older versions of Internet browsers may find that they cannot add items to their shopping cart. We recommend that those users take the opportunity to upgrade their browsers to the latest version available. The browsers are free and easily downloaded from the browser's web site.

Can I order over the phone instead of over the internet?

If you would prefer to place your order over the phone, please call 1-800-442-9637 or 1-805-498-6703 between 7:30am - 4:30pm PST and one of our representatives will be happy to assist you.  Note that we do run online special offers like Free Shipping from time to time which may not apply to phone orders.