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Please visit our Contact Us page. Please select the most appropriate e-mail address for your type of enquiry provide as much relevant information as possible.
For example: enquiries relating to cars and motorcycles, include the make, model, year, registration letters, engine size and fuel.
We regularly conduct market research to find out what our readers are using their manuals for. Over 15 years ago we discovered that the number of people overhauling gearboxes was virtually zero – even if they had the necessary equipment, the cost of new parts made it uneconomic.
Engine size data may be published in several formats. For example an engine commonly called a 1.6 may be of a slightly different capacity - say 1595cc. Similarly a 1.4 may actually be 1398cc etc. Try a Keyword search using the accurate engine size - e.g: 1595. Engine size is not normally specified for US titles.
If, after searching, your vehicle's engine size has not been listed in a manual's details it means that it is not covered in a current Haynes manual.
No. However we do cover petrol and diesel versions in one manual when possible. Sometimes the resulting book would be just too big, in which case we publish separate petrol and diesel titles. For certain models diesel sales are insignificant, in which case we do not cover them at all. Details of the engines covered in any particular manual appear on the title information screen that you see as part of the on-line ordering process. Please note that US manuals cover petrol models only unless diesel is specified.
We buy one or more project vehicles for every manual and strip down everything relevant that we haven't seen before. Then we put it all back together again, renewing anything that is worn. We have two highly skilled technicians in our project workshop who assist and advise the technical authors.
We keep them and run them for a couple of months to make sure everything is OK. After that they are sold - quite often to Haynes staff, who appreciate the chance to buy a totally reconditioned vehicle.
Two possible reasons: it is too new, or the model range has not sold sufficiently well. We don't normally produce manuals for vehicles less than 2 years old, because for the most part they are still under warranty and being serviced by dealers. And we can't consider doing a manual until there are enough of a particular model on the road to make it economically viable.
The interval between a vehicle arriving in the workshop and the corresponding manual being available in the shops is around 6 months. The actual writing takes a pair of technical authors about 3 months, of which roughly one month is spent in the workshop.
A Haynes Online Manual works on your smartphone, tablet or desktop computer so it is available wherever you are. It includes many extra features when compared with a printed manual. All the pictures are in full colour and we’ve added video covering commonly tackled jobs. There are easy-to-use navigation tools that take you straight to your job. If you prefer to work off paper in the workshop, you can print the necessary sections of the manual. Whenever we update a manual to include the latest information, you’ll receive that free of charge.
When purchasing an Online Manual from Haynes.com it is yours to keep, just like a Printed manual is, but in an Online format.
If you have previously purchased an Online Manual that was a subscription, Haynes will offer you a special deal via email to renew to an Online Manual that is then yours to keep.
Once you have chosen your online manual you will be asked to create a My Haynes account. Creating a My Haynes account is part of the purchase process and will give you secure access to your purchased Online Manual. We accept PayPal, and Visa or Mastercard credit cards.
As soon as you have purchased your Online Manual it is available for you to use. All you need is Internet access. Log into your My Haynes account, using the same registration details you used to make your purchase. This makes it an ideal purchase when you need DIY service information immediately.
The data and operating software for our Online Manuals is located entirely on our servers. No data is stored on your computer. This allows us to continually update data and software, making it easy for you to access your manual from any computer or mobile device. This also prevents any problems related to outdated or corrupted files on your computer or other device.
If you still cannot achieve access, contact Customer Service as detailed below.
If you still cannot gain access to the system, contact Customer Service as detailed below.
Customer Service is provided via email. We will do our best to respond to your concern within 24 hours. Please contact our Customer Service Department.
Before contacting us, please complete all diagnostic tests listed above.
In your email, please provide the following:
Note: When you email us with your issue, our first step will be to verify our ability to access your manual from a computer that meets our minimum system requirements and is running the latest version of the browser you specify. If we are able to access the manual in this way, we will assume the problem is most likely related to the device you are using for access or your connection speed.
If the item availability is temporarily out of stock an 'OUT OF STOCK' button is displayed and there is no 'ADD TO CART' button.
Out of stock items are restocked regularly, so check back soon.
If you are already logged into your My Haynes account you can continue through to the secure Checkout page. Otherwise follow the instructions to log in or create a My Haynes account.
The billing and shipping addresses are prefilled from your account details. To use a different shipping address uncheck the 'My Shipping information is the same as my Billing information.' and fill in the new form.
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Yes. Australian Dollars are automatically converted to the card account's native currency.
The security number is printed on the reverse of your credit card on or by the signature strip and comprises one or more groups of numbers. Please enter the last three digits only.
Send an email to our Customer Services team with 'Request For Bankers Transfer' in the subject line. Please also provide the following information: Product (book) number; your name; your address. We will post you a pro-forma invoice and the bank details you will need to make the bank transfer.
Firstly, please contact our customer service department before returning an item.
Our customer service department will supply return instructions in the instance that you received an incorrect or damaged item.
For your protection, we recommend that you obtain a proof of posting certificate. Please refer to our Terms and Conditions of Supply for full details.
Only if you are returning an item because of an error on our part or because it is defective. We will refund the delivery charges incurred in sending the item to you and your costs in returning it to us.
Please contact our customer service department and advise us of the problem.
We will arrange to get the correct item to you as quickly as possible and arrange the return of the incorrect item. Please ensure that the item being returned is unopened and in its original condition. If for any reason we are unable to fulfil your order, we will issue a full refund for the price you paid for the item.
Refunds will be credited to the credit card or PayPal account that was used in the original transaction. Unfortunately, we are not able to post a credit to any alternative cards or accounts.
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