Contact Haynes

IMPORTANT MESSAGE TO ALL OUR CUSTOMERS

• We are currently working to government and world health organisation guidelines, we are unable to answer telephone calls at present and are experiencing high volumes of email enquiries. If you have a trade query please email the Haynes team at orders@gbs.tbs-ltd.co.uk or if you are a private customer please email haynesd2c@tbs-ltd.co.uk . For all other contact information, please see below

• Current Status - Purchases and deliveries are taking place as normal 

General enquiries
for visitors who have been unsuccessful, trying to find a particular manual on this site.
haynesd2c@tbs-ltd.co.uk

eBay enquiries
for visitors who are experiencing issues or requiring further information on the eBay Haynes Online Manual service/product
cs@haynes.co.uk 

Private Sales
for private individuals enquiring about orders, manual coverage (i.e. years, model variants) and books.
haynesd2c@tbs-ltd.co.uk

Technical Enquiries
for customers wanting information about UK/EU spec vehicles. We have a highly trained team who will endeavour to help.
info@haynes.co.uk

Technical Enquiries US vehicles
for customers wanting information about a USA spec vehicle. We have a highly trained team who will endeavour to help.
research@haynes.com

UK Business Enquiries
for company enquiries, including all business proposals, and UK Marketing issues.
orders@gbs.tbs-ltd.co.uk

International Business
for overseas company enquiries, including all business proposals, foreign rights enquiries and overseas business partners (retailers, publishers etc.) enquiring about books and orders.
export@gbs.tbs-ltd.co.uk

Book proposals
for anyone wishing to offer a book proposal for publication or an idea for a book.
bookseditorial@haynes.co.uk

Website Issues
for visitors wishing to report problems they may have experienced using this website and other, non-product related issues. Please note we are not able to accept mail attachments.
cs@haynes.co.uk

Bike App Issues & Suggestions
for anyone wishing to report problems with one of our apps or make suggestions on how we can improve its performance.
appsupport@haynes.co.uk

Consumer Customer Services

Telephone +44 (0) 1206 256101

Marketing

Telephone +44 (0) 1963 442031

Trade Customer Services

Telephone +44 (0) 1476 541083

Haynes International

Telephone +44 (0) 1476 541082

Main switchboard

Telephone +44 (0) 1963 440635

Graham Cook
International Sales, Foreign Rights  & Co-editions
Telephone: +44(0)1963 442028
Email: gcook@haynes.co.uk

Gareth Newman
Licensing and Client Publishing
Email: gnewman@haynes.co.uk 

Dean Eddies
National Sales Manager
Email: deddies@haynes.co.uk

Shaun Merritt
National Account Manager, Motorcycle Trade, Trade Sales - South East & Channel Islands
Email: smerritt@haynes.co.uk

Leanne Bramley
Field Sales Manager Trade Sales East Midlands,  Central & Northern UK
lbramley@haynes.co.uk

James Cole
Field Sales Manager Trade Sales West Midlands, Wales & South West
jcole@haynes.co.uk

Simon Stafford
Field Sales Manager Trade Sales Scotland, Northern England & Northern Ireland
sstafford@haynes.co.uk 

McCANN, 5th Floor, Tower Wharf, Cheese Lane, Bristol, BS2 0JJ

Telephone +44(0)117 921 8146

Email haynesPR@mccann.com

Haynes Publishing, Sparkford, Yeovil, Somerset, BA22 7JJ, United Kingdom

By following these simple guidelines you will greatly increase the speed by which we can process your enquiry.

Please be brief and to the point.
Please e-mail your enquiry to one address only.

Please keep the subject heading relevant. For example:

Toyota Yaris 2013 - is a manual coming?
Order BDZV1234 not received
Manual C46802 – scope of non-USA coverage

Do you do a manual for....? - Please provide the following information:
Make, model, year, engine size (and code of possible), engine fuel.

Technical Enquiries - Please provide the following information:
Make, model, year, engine size (and code of possible), engine fuel.

Order Enquiries - Please provide the following information:
Order number, date order placed, method by which order placed (telephone, fax, online), items ordered (product numbers if possible).

Thank you for your enquiry.

For anyone enquiring about any of the following, please contact Trends UK trends@jgdirect.net  

• Haynes Build Your Own V8 Model Combustion Engine
• Haynes V-Twin Motorcycle Engine 
• Haynes Build Your Own 4 Cylinder Internal Combustion Engine
• Haynes Jet Engine

For anyone enquiring about any of the following, please contact Eight Innovation adrian@eight-innovation.com

• Haynes Electro Synth Kit
• Haynes Build Your Own Electronic Games Advent Calendar 
• Haynes Retro Radio Kit 
• Haynes Retro Arcade Kit
• Haynes Classic Camera Kit
• Haynes Build Your Own Classic Camera

For anyone enquiring about any of the following, please contact Demand Media info@demand-media.co.uk 

• Haynes Battle Tank Construction Set
• Haynes Spitfire Jigsaw (Red box version)
• Haynes RC Rally Car Construction Set

For anyone enquiring about any of the following, please contact Half Moon Bay customerservice@halfmoonbay.co.uk

• Haynes Spitfire Jigsaw (White box version)