Enquiries by email
Manual enquiries
for visitors who have been unsuccessful, trying to find a particular manual on this site.
haynesd2c@tbs-ltd.co.uk
eBay enquiries
for visitors who are experiencing issues or requiring further information on the eBay Haynes Online Manual service/product
cs@haynes.co.uk
Private Sales
for private individuals enquiring about orders, manual coverage (i.e. years, model variants) and books.
haynesd2c@tbs-ltd.co.uk
Technical Enquiries
for customers wanting information about UK/EU spec vehicles, including information outside the scope of manuals. We have a highly trained team who will endeavour to help.
info@haynes.co.uk
Technical Enquiries US vehicles
for customers wanting information about a USA spec vehicle. We have a highly trained team who will endeavour to help.
research@haynes.com
UK Business Enquiries
for company enquiries, including all business proposals, and UK Marketing issues.
orders@gbs.tbs-ltd.co.uk
International Business
for overseas company enquiries, including all business proposals, foreign rights enquiries and overseas business partners (retailers, publishers etc.) enquiring about books and orders.
export@gbs.tbs-ltd.co.uk
Book proposals
for anyone wishing to offer a book proposal for publication or an idea for a book.
bookseditorial@haynes.co.uk
Website Issues
for visitors wishing to report problems they may have experienced using this website and other, non-product related issues. Please note we are not able to accept mail attachments.
cs@haynes.co.uk
App Issues & Suggestions
for anyone wishing to report problems with one of our apps or make suggestions on how we can improve its performance.
appsupport@haynes.co.uk
Telephone/fax numbers (between the hours of 9am - 5pm Monday - Friday)
Consumer Customer Services
Telephone +44 (0) 1206 256101
Fax +44 (0) 1206 256067
Technical Enquiries
Telephone +44 (0) 1963 442062
Fax +44 (0) 1963 440645
Marketing
Telephone +44 (0) 1963 442031
Fax +44 (0) 1963 440001
Trade Customer Services
Telephone +44 (0) 1476 541083
Fax +44 (0) 1476 541063
Haynes International
Telephone +44 (0) 1476 541082
Fax +44 (0) 1476 541068
Main switchboard
Telephone +44 (0) 1963 440635
Fax +44 (0) 1963 440001
Trade Contacts
Graham Cook
International Sales, Foreign Rights & Co-editions
Telephone: +44(0)1963 442028
Email: gcook@haynes.co.uk
Iain Wakefield
Licensing and Client Publishing
Telephone +44(0)1963 440635
Email: iwakefield@haynes.co.uk
Dean Eddies
National Sales Manager
Email: deddies@haynes.co.uk
Shaun Merritt
National Account Manager, Motorcycle Trade, Trade Sales - South East & Channel Islands
Email: smerritt@haynes.co.uk
Lynn Dickson
Field Sales Manager Trade Sales Scotland & Northern UK
ldickson@haynes.co.uk
Leanne Bramley
Field Sales Manager Trade Sales East Midlands, Central & Northern UK
lbramley@haynes.co.uk
James Cole
Field Sales Manager Trade Sales West Midlands, Wales & South West
jcole@haynes.co.uk
Publicity
McCANN, Communications House, 125 Redcliff Street, Bristol BS1 6HU
Telephone +44(0)117 921 8143
Email haynesPR@mccann.com
Mail address
Haynes Publishing, Sparkford, Yeovil, Somerset, BA22 7JJ, United Kingdom
What we need from you
By following these simple guidelines you will greatly increase the speed by which we can process your enquiry.
Please be brief and to the point.
Please e-mail your enquiry to one address only.
Please keep the subject heading relevant. For example:
Toyota Yaris 2013 - is a manual coming?
Order BDZV1234 not received
Manual C46802 – scope of non-USA coverage
Do you do a manual for....? - Please provide the following information:
Make, model, year, engine size (and code of possible), engine fuel.
Technical Enquiries - Please provide the following information:
Make, model, year, engine size (and code of possible), engine fuel.
Order Enquiries - Please provide the following information:
Order number, date order placed, method by which order placed (telephone, fax, online), items ordered (product numbers if possible).
Thank you for your enquiry.
