Website Customer Queries
Email: cs@haynes.co.uk
Telephone: (between the hours of 9.30am – 6pm Monday to Friday) 01405 480375
When calling please have your order details to hand.
Trade Customer Queries
Email: orders@gbs.tbs-ltd.co.uk
Telephone: (between the hours of 9.00 am – 5pm Monday to Friday) 01476 541085
For all other contact information, please see below.
General enquiries
haynesd2c@tbs-ltd.co.uk
Private Sales
for private individuals enquiring about orders, manual coverage (i.e. years, model variants) and books.
haynesd2c@tbs-ltd.co.uk
eBay enquiries
for visitors who are experiencing issues or requiring further information on the eBay Haynes Online Manual service/product
cs@haynes.co.uk
UK Business Enquiries
for company enquiries, including all business proposals, and UK Marketing issues.
orders@gbs.tbs-ltd.co.uk
International Business
for overseas company enquiries, including all business proposals, foreign rights enquiries and overseas business partners (retailers, publishers etc.) enquiring about books and orders.
export@gbs.tbs-ltd.co.uk
Book proposals
for anyone wishing to offer a book proposal for publication or an idea for a book.
bookseditorial@haynes.co.uk
Website Issues
for visitors wishing to report problems they may have experienced using this website and other, non-product related issues. Please note we are not able to accept mail attachments.
cs@haynes.co.uk
Bike App Issues & Suggestions
for anyone wishing to report problems with one of our apps or make suggestions on how we can improve its performance.
appsupport@haynes.co.uk
US Product Enquiry
for customers needing help locating something in a US vehicle manual or would like to know if a US manual covers a specific repair.
research@haynes.com
Marketing
Telephone +44 (0) 1963 442031
Haynes International
Telephone +44 (0) 1476 541082
Main switchboard
Telephone +44 (0) 1963 440635
Graham Cook
International Sales, Foreign Rights & Co-editions
Telephone: +44(0)1963 442028
Email: gcook@haynes.co.uk
Gareth Newman
Licensing and Client Publishing
Email: gnewman@haynes.co.uk
Dean Eddies
National Sales Manager
Email: deddies@haynes.co.uk
Shaun Merritt
National Account Manager, Motorcycle Trade, Trade Sales - South East & Channel Islands
Email: smerritt@haynes.co.uk
Leanne Bramley
Field Sales Manager Trade Sales East Midlands, Central & Northern UK
lbramley@haynes.co.uk
James Cole
Field Sales Manager Trade Sales West Midlands, Wales & South West
jcole@haynes.co.uk
Simon Stafford
Field Sales Manager Trade Sales Scotland, Northern England & Northern Ireland
sstafford@haynes.co.uk
McCANN, 5th Floor, Tower Wharf, Cheese Lane, Bristol, BS2 0JJ
Email marketing@haynes.co.uk
Haynes Publishing, Sparkford, Yeovil, Somerset, BA22 7JJ, United Kingdom
By following these simple guidelines you will greatly increase the speed by which we can process your enquiry.
Please be brief and to the point.
Please e-mail your enquiry to one address only.
Please keep the subject heading relevant. For example:
Toyota Yaris 2013 - is a manual coming?
Order BDZV1234 not received
Manual C46802 – scope of non-USA coverage
Do you do a manual for....? - Please provide the following information:
Make, model, year, engine size (and code of possible), engine fuel.
Technical Enquiries - Please provide the following information:
Make, model, year, engine size (and code of possible), engine fuel.
Order Enquiries - Please provide the following information:
Order number, date order placed, method by which order placed (telephone, fax, online), items ordered (product numbers if possible).
Thank you for your enquiry.
For anyone enquiring about any of the following, please contact Trends UK trends@jgdirect.net
For anyone enquiring about any of the following, please contact Eight Innovation adrian@eight-innovation.com
For anyone enquiring about any of the following, please contact Half Moon Bay customerservice@halfmoonbay.co.uk