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Trade Customers

Haynes Publishing (“Haynes”) Trade Customers Returns Policy (UK & Ireland)

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  • All returns requests must be submitted to Haynes for prior approval 
  • Only authorised returns with a valid Haynes Authorised Returns Number (ARN) will be accepted
  • Returns without an agreed ARN will be refused and the sender may be liable for collection from our distributor together with any associated costs
  • Delivery & packing charges will not be credited
  • No authorisation will be granted for returns:
    • During the first three months from purchase
    • Once twelve months has elapsed from when the titles were last supplied
    • For any titles not directly invoiced by or on behalf of Haynes
    • For more copies than have previously been supplied
    • Supplied on firm sale
    • Where the titles have been Out of Print (OP) for 3 months or greater
    • Which are damaged or in an unsaleable condition
    • Which were supplied as gratis copies
    • Of Automotive Manuals
    • Of Export Sales
  • Haynes reserves the right to refuse, accept and give full or partial credits on all return’s requests.
  • All correspondence and enquires should be addressed to:
    • Haynes Publishing, Sparkford, Yeovil, Somerset, BA22 7JJ
  • All agreed returns should be sent to:
    • The Returns Centre, Grantham Book Services, Trent Road, Grantham, Lincolnshire, NG31 7XQ.

 

Please Note:

  • With effect of 31st March 2021, Haynes Publishing has changed its UK sales strategy and is unable to accept any new orders for automotive or motorcycle printed manuals.
  • General trade publishing titles (branded ‘Practical Lifestyle’) which include the popular Haynes Explains, Bluffers and non-automotive manuals are not impacted by this change.
  • If you have any queries or would like to discuss this further with a member of the Haynes team, please do not hesitate to email:  sales@haynes.co.uk