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Delivery & Returns

Deliveries

Destination Delivery Service  Cost
UK

Royal Mail - Standard 

Delivered within 3 working days

Free*
Western Europe

Air Mail

Delivered within 4 - 9 working days

 

£5.60
Worldwide

Air Mail

Delivered within 8 - 12 working days

£8.15

* UK First class postage can be arranged with our Customer Services team, with a delivery charge of £4.10. Please contact them on +44 (0) 1206 256101 (Monday to Friday between the hours of 08.30am and 05.30pm GMT) 

 

Which countries are within your Western European postal region?

Western Europe Postal Rate Countries:
• Austria
• Belgium
• Denmark (Incl. Faroe Islands and Greenland)
• Finland
• France (Incl. Corsica)
• Germany
• Greece
• Irish Republic
• Italy (Incl. Vatican State & Sardinia)
• Liechtenstein
• Luxembourg
• Monaco
• The Netherlands
• Norway (Incl. Spitzbergen)
• Portugal (Incl. The Azores & Madeira)
• San Marino Spain (Incl. Balearic & Canary Islands)
• Sweden
• Switzerland

 

Can I track my order?

Our current shipping service for website orders does not include tracking*. Please refer to the above delivery times on how long to allow for deliveries to arrive. 

If you still haven't received your order after the recommended time, please contact our Customer Services team. 

By telephone: +44 (0) 1206 256101 (Monday to Friday between the hours of 08.30am and 05.30pm GMT) 

By email: haynesd2c@tbs-ltd.co.uk 

*If you require a different delivery method, which will be at additional charge, please contact our Customer Services team before you place your order.

 

I have a query to do with my delivery/order, who do I contact?

For any queries regarding your order or delivery, please contact our Customer Services team.

By telephone: +44 (0) 1206 256101 (Monday to Friday between the hours of 08.30am and 05.30pm GMT) 

By email: haynesd2c@tbs-ltd.co.uk 

Please have to hand/emailthe following details to allow the team to assist with your query, which you can find on your order confirmation:
- Order number
- Order date
- E-mail address
- Shipping address 
- Book number and title
- Order value  

* If you're contacting the team via email, please attach or include a copy of your order confirmation

 

Can I change my order after it has been sent?

Please telephone our Customer Services Team on +44 (0) 1206 256101 (Monday to Friday between the hours of 08.30am and 05.30pm GMT) on the same day that you place your order and we will do our best to help. If your order has already been despatched, unfortunately it cannot be amended.

 

Can I pre-order a manual?

Yes, you can. Any new titles added onto the website before their release date will appear within the 'Coming Soon' section of the 'New Products' page. 
To pre-order a title, please contact our Customer Services team by either of the following:

By telephone:  +44 (0)1206 256101 between 8.30am & 5.30pm Monday - Friday and quote: PW
Order form: Download our order form and send by post or fax (details on form) 

 

By putting a manual in my basket, does that mean it is reserved?

Unfortunately, you're unable to reserve a manual on the website. This means that it's possible the item may go out of stock whilst the manual is still in your basket.

 

How do I buy a manual (including Online Manuals)?

Follow the steps below to place an online order for either a Print or Online Manual: 

1. Select the product you wish to buy
2. Click 'Add to cart' 
3. Your item should now be showing in your basket, which is shown at the top of the screen
4. To view your cart before going to the checkout, hover on the basket logo and click 'Checkout'. On mobile, click on the basket icon
5.  From here you can review your order and when you're happy with your items you can proceed to the next stage of the checkout by clicking 'Continue to next step'
6.  If you are not already logged in, you will now get prompted to log in, create a new account or checkout as a guest
7. If you're already logged into your My Haynes account, you can continue through to the secure checkout pages
8. The billing and shipping addresses are prefilled from your account details.  To use a different shipping address, select 'Ship to a different address' and fill in the new form. Then click 'Continue to next step'
9. Review your order details and tick the 'I agree with the Terms and Conditions' box (please read them first)
10. Enter your payment details and click 'Continue to next step'

If your order is successful, you should now see an order confirmation page with an order number. An order confirmation will be emailed to you within 24 hours.

 

Returns and Refunds

How do I return a Print Manual?

If, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item. This does not affect your statutory rights. By law, you also have the right to withdraw from your purchase within 7 working days - from the day after the item is delivered to you. To cancel your purchase under this cooling-off period, please return it to us so that we receive it within 7 working days from the day after the item is delivered to you. 

Our returns address is:
Returns Department
The Book Service
Cash Sales Department (Haynes Publishing)
Colchester Road
Frating Green
Colchester
Essex
CO7 7DW

For your protection, we recommend that you use a recorded delivery service in this instance and obtain a proof of posting certificate. Please refer to our Terms and Conditions of Supply for full details.

 

I have purchased an Online Manual. Can I get a refund on this?

If, for any reason you are unhappy with your purchase, we are able to offer a full refund and remove the Online Manual from your account. We will be happy to offer a refund if you haven't used your Online Manual or within 7 days of first accessing your purchase and you're unsatisfied. The decision for all refunds though is at the discretion of Haynes Publishing.

To request an Online Manual refund, please contact our Customer Services team at haynesd2c@tbs-ltd.co.uk. In your email, please include your order number and email address linked to your Haynes account. 

 

Do you refund delivery charges?

We don't refund the postage charge, nor reimburse any other costs incurred by you, for the return of that item. However only under particular circumstances we will offer a refund, and these are:

- If you are returning an item because of an error on our part
- It is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us

 

The item I received does not match the item I ordered. What should I do?

Please return the item, unopened and in its original condition. Provided the item you were expecting is still in stock, we will arrange to re-send it to you as quickly as possible.

If for any reason we are unable to fulfil your order, we will issue a full refund for the price you paid for the item.

 

The item I received is faulty or damaged. Can I still return it?

If you receive an item that is faulty or damaged, please return it to us, indicating clearly the nature of the fault or damage, and we will arrange to send you a replacement.

 

How will you refund my money?

Refunds will be credited to the card that was used in the original transaction. Unfortunately, we are not able to post a credit to any alternative cards or accounts.

 

Can I change/cancel my order after it has been sent?

Online Manuals can be changed for a different Online Manual or cancelled within 7 days of first accessing your purchase, if you have purchased the wrong manual or are unsatisfied with your manual. The decision for all refunds though are at the discretion of Haynes Publishing.

Unfortunately we are unable to cancel or change print manual orders once they've been placed.

If, for any reason you are unhappy with your print manual purchase, you can return it to us in its original condition within 7 days of the date you received the item. This does not affect your statutory rights. By law, you also have the right to withdraw from your purchase within 7 working days - from the day after the item is delivered to you. To cancel your purchase under this cooling-off period, please return it to us so that we receive it within 7 working days from the day after the item is delivered to you. 

Our returns address is:
Returns Department
The Book Service
Cash Sales Department (Haynes Publishing)
Colchester Road
Frating Green
Colchester
Essex
CO7 7DW

For your protection, we recommend that you use a recorded delivery service in this instance and obtain a proof of posting certificate. Please refer to our Terms and Conditions of Supply for full details.