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Delivery & Returns

Deliveries

Status update - Deliveries are taking place on most of our popular manuals and some minor delays are possible. All online manuals are available as normal. For further information, please click here

Destination Delivery Service  Cost
UK

Hermes Tracked Delivery 

 

Orders under £25: £2.99

Orders £25 or over: Free

Europe

Air Mail

Delivered within 4 - 9 working days

 

£5.60
Worldwide

Air Mail

Delivered within 8 - 12 working days

£8.15

Orders placed Monday - Friday before 3pm GMT will be despatched on the same day. 

 

Can I track my order?

UK Shipping Addresses: Yes, all orders which have a UK shipping address are trackable. The tracking information will be sent via email from Hermes. 

European & Worldwide Shipping Addresses: Unfortunately at the moment we do not offer trackable shipping for non-UK orders. 

If you still haven't received your order after the recommended time, please contact our Customer Services team. ​ 

By telephone: 01963 442080 (Monday to Friday between the hours of 9.30am and 6.00pm GMT) 

By email: cs@haynes.co.uk 

 

I have a delivery/order query, who do I contact?

For any queries regarding your order or delivery, please contact our Customer Services team.

By telephone: 01963 442080 (Monday to Friday between the hours of 9.30am and 6.00pm GMT) 

By email: cs@haynes.co.uk  

Please have to hand/emailthe following details to allow the team to assist with your query, which you can find on your order confirmation:
- Order number
- Order date
- E-mail address
- Shipping address 
- Book number and title
- Order value  

* If you're contacting the team via email, please attach or include a copy of your order confirmation

 

Does adding a manual to the cart reserve it?

Unfortunately, you're unable to reserve a manual on the website. This means that it's possible the item may go out of stock whilst the manual is still in your cart.

 

How do I buy a manual (including Online Manuals)?

Follow the steps below to place an online order for either a Print or Online Manual: 

1. Select the product you wish to buy
2. Click 'Add to cart' 
3. Your item should now be showing in your basket, which is shown at the top of the screen
4. To view your cart before going to the checkout, hover on the basket logo and click 'Checkout'. On mobile, click on the basket icon
5.  From here you can review your order and when you're happy with your items you can proceed to the next stage of the checkout by clicking 'Continue to next step'
6.  If you are not already logged in, you will now get prompted to log in, create a new account or checkout as a guest
7. If you're already logged into your My Haynes account, you can continue through to the secure checkout pages
8. The billing and shipping addresses are prefilled from your account details.  To use a different shipping address, select 'Ship to a different address' and fill in the new form. Then click 'Continue to next step'
9. Review your order details and tick the 'I agree with the Terms and Conditions' box (please read them first)
10. Enter your payment details and click 'Continue to next step'

If your order is successful, you should now see an order confirmation page with an order number. An order confirmation will be emailed to you within 24 hours.

Returns and Refunds

How do I return a Print Manual?

If, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item. This does not affect your statutory rights. By law, you also have the right to withdraw from your purchase within 7 working days - from the day after the item is delivered to you. To cancel your purchase under this cooling-off period, please return it to us so that we receive it within 7 working days from the day after the item is delivered to you. 

Our returns address is:
Hendler Wholesale Ltd
Unit 4 Island Drive
Thorne Park
Thorne
Doncaster
DN8 5UE

PLEASE INCLUDE: FULL NAME, REASON FOR RETURN, EMAIL, ORDER NUMBER, CONTACT NUMBER, SHIPPING ADDRESS

For your protection, we recommend that you use a recorded delivery service in this instance and obtain a proof of posting certificate. Please refer to our Terms and Conditions of Supply for full details.

Refunds exclude any original order shipping fees or fees to return your order.

 

 

Can I get a refund for an Online Manual?

If, for any reason you are unhappy with your purchase, we are able to offer a full refund and remove the Online Manual from your account. We will be happy to offer a refund if you haven't used your Online Manual or within 7 days of first accessing your purchase and you're unsatisfied. The decision for all refunds though is at the discretion of The Haynes Group.

To request an Online Manual refund, please contact our Customer Services team at cs@haynes.co.uk . In your email, please include your order number and email address linked to your Haynes account. 

Do you refund delivery charges?

Refunds exclude any original order shipping fees.

Any costs incurred by you for the return of a manual are not refunded. Only under particular circumstances we will offer a refund, and these are:

- If you are returning an item because of an error on our part
- It is defective

 

I have received the wrong item. What should I do?

Please return the item, unopened and in its original condition. Provided the item you were expecting is still in stock, we will arrange to re-send it to you as quickly as possible.

If for any reason we are unable to fulfil your order, we will issue a full refund for the price you paid for the item.

 

The item I received is faulty/damaged. Can I return it?

If you receive an item that is faulty or damaged, please return it to us, indicating clearly the nature of the fault or damage, and we will arrange to send you a replacement.

How will you refund my money?

Refunds will be credited to the card that was used in the original transaction. Unfortunately, we are not able to post a credit to any alternative cards or accounts.

 

Can I change/cancel my order?

Online Manuals can be changed for a different Online Manual or cancelled within 7 days of first accessing your purchase, if you have purchased the wrong manual or are unsatisfied with your manual. The decision for all refunds though are at the discretion of The Haynes Group.

Unfortunately we are unable to cancel or change print manual orders once they've been placed.

If, for any reason you are unhappy with your print manual purchase, you can return it to us in its original condition within 7 days of the date you received the item. This does not affect your statutory rights. By law, you also have the right to withdraw from your purchase within 7 working days - from the day after the item is delivered to you. To cancel your purchase under this cooling-off period, please return it to us so that we receive it within 7 working days from the day after the item is delivered to you. 

Our returns address is:

Hendler Wholesale Ltd
Unit 4 Island Drive
Thorne Park
Thorne
Doncaster
DN8 5UE

PLEASE INCLUDE: FULL NAME, EMAIL, ORDER NUMBER, CONTACT NUMBER, SHIPPING ADDRESS

For your protection, we recommend that you use a recorded delivery service in this instance and obtain a proof of posting certificate.

Refunds exclude any original order shipping fees or fees to return your order.